Refunds & Returns
Last updated 5 August 2026.
We want you to be happy with what you buy. Here is exactly how returns work, including the parts that are awkward because we post from Thailand.
Our 14-day return policy
You have 14 days from the day your parcel is delivered to tell us you want to return an item.
This is a policy we choose to offer. It is not a legal right you have under Thai law, and we are being upfront about that so you know where you stand. It sits on top of whatever rights you already have, and it does not replace them.
To use it, email theteam@thaifishermanpants.net with your order number before the 14 days are up. We will reply with return instructions and the address to send to.
What condition the item has to be in
The item needs to come back unworn and in its original condition, with any tags and packaging it arrived with. Trying a pair on to check the fit is fine. Wearing them out for a day is not.
If something comes back worn, washed or damaged, we may not be able to refund it in full. We will always tell you what we have found and why before we do anything.
Read this before you post anything back
We are in Thailand. International postage back to us can easily cost more than a low priced item is worth, and that cost lands on you, not us, for a change of mind return.
So please email us first. Depending on what it is and what went wrong, there is often a better answer than paying to post it halfway around the world. Do not send anything back before we have replied, because we cannot process a return we were not expecting.
Who pays the return postage
- Changed your mind, wrong size, not what you pictured: you pay to post it back to Thailand. We recommend a tracked service, because until the item reaches us it is still your parcel.
- Faulty, damaged in transit, or not the item you ordered: we cover it. Send us a photo and your order number and we will sort out the return at no cost to you, and either replace the item or refund you, whichever you prefer.
The original delivery charge is refunded when the item was faulty or wrong. For a change of mind return, we refund the price of the goods.
Refunds
Refunds go back to the payment method you used, through Stripe or PayPal. There is no store credit and no restocking fee.
We process the refund once your item is back with us and checked. From there, how quickly the money shows up is down to your bank or card issuer, and it is usually a few working days.
If something arrives faulty or wrong
Tell us. Email theteam@thaifishermanpants.net with your order number and a photo, and we will put it right. This applies whether or not the 14 days have passed, because a faulty item is a different thing from a change of mind.
Cancelling before dispatch
If your order has not gone out yet, email us and we will cancel it and refund you in full. Once a parcel has left Thailand it has to be returned under the policy above.
Your legal rights
We are Caruso Consulting Co Ltd, a Thai company, so Thai law applies to the sale, including the Consumer Protection Act B.E. 2522 (1979) and the Electronic Transactions Act B.E. 2544 (2001). Because we sell worldwide, you may also have rights under the consumer law of your own country. Nothing on this page removes those rights or limits them, and our 14-day policy is offered on top of them.