Shipping
Last updated 5 August 2026.
We ship to customers all over the world. Everything below is our own delivery policy, written plainly so you know what to expect before you order.
Where we ship
Worldwide. Orders are sent by tracked courier from our suppliers' warehouses, and Caruso Consulting Co Ltd looks after your order, your questions and any return. If your country has an import restriction that stops a parcel getting through, we will tell you and refund you rather than let the parcel sit in a customs shed.
What delivery costs
Delivery is a flat $25 per order, and it is free on orders of $75 or more. That is the same price to every country we ship to. All prices on this site, including delivery, are in US dollars.
The delivery charge covers getting the parcel to you. It does not cover any duty or tax your own country may charge on the way in. See the customs section below.
How long it takes
We dispatch within 2 working days. Delivery then takes up to 7 working days by tracked courier. Remote and regional addresses may take longer, and working days leave out weekends and public holidays.
On international orders, customs can hold a parcel for a few days, which is outside our control. Please do not order on the assumption a parcel will land by a fixed date.
If something is going to hold your order up at our end, we will email you rather than leave you guessing.
Tracking
Every parcel is tracked. You will get a tracking link by email as soon as your order is on its way. Tracking updates from international post can be slow to appear and often go quiet while a parcel is in transit between countries, which is normal and does not mean it is lost. See Track Your Parcel if you need a hand reading yours.
Customs duties and import taxes
Your parcel is being imported into your country. That means any customs duty, import tax, VAT, GST or courier handling fee charged by your country is your responsibility, not ours. It is charged by your government, not by us, and it is not included in the price you pay at checkout.
Whether you get charged anything at all depends on your country's rules and the value of the order. Many countries let low value parcels through with nothing to pay. Some do not. If you are not sure, your national customs or post office website is the right place to check before you order.
If a parcel is refused or abandoned because the duty was not paid, we cannot refund the delivery cost, and we can only refund the goods if the parcel actually comes back to us.
Delivery addresses
Please check your address carefully at checkout, including any apartment or unit number. We send parcels to the address you give us. If it is wrong or incomplete and the parcel goes astray or comes back to us, we will do what we can, but we cannot cover the cost of sending it out again.
Missing or damaged parcels
If your tracking has not moved for a long time, or the parcel arrives damaged, email us at theteam@thaifishermanpants.net with your order number and we will chase it with the carrier and sort it out with you.
Your rights
We are a Thai company, so Thai law applies to the sale, including the Consumer Protection Act B.E. 2522 (1979) and the Electronic Transactions Act B.E. 2544 (2001). Because we sell to people all over the world, you may also have rights under the consumer law of your own country. Nothing on this page takes those rights away. Our Refunds & Returns policy sits on top of them.